a)Terms of delivery
  • Free delivery for purchases over HKD 800, otherwise delivery is HKD 40 for most areas ** of Hong Kong. Orders are dispatched and should arrive within 3 days - most often than not delivery arrives the next day.**We do not provide delivery to SHA TAU KOK, TA KWU LING, MAN KAM TO, MAI PO, LOK MA CHAU, LO WU, PO TOI, TUNG LUNG CHAU, GRASS ISLNAD, CROOKED ISLNAD (KAT O), TUNG PING CHAU, MUI WO, LAMMA ISLAND, PENG CHAU, CHEUNG CHAU, TIAI O, LANTAU ISLAND
b)Returns & exchange policy
  • Breakages – In the event that any of the bottles in the case are broken, customers can let us know within 7 days and we will credit the money into their account within 30 days.
c)Privacy protection of customer information
  • We may collect the following information:
    1. Name
    2. Contact information, including email address
    3. Your full address, or any other addresses that you choose to deliver to
    4. Other information such as customer specific preferences and interests

    What We Do With The Information We Gather:
    1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    2. Internal record keeping
    3. To improve our products and services
    4. To periodically send promotional emails about new products, special offers or other information which we think you may find interesting based on the preferences you have indicated.

    Personal Information Security:
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Controlling your personal information:
    1. You may choose to restrict the collection or use of your personal information in the following ways:
    2. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
    3. If you have previously agreed to us using your personal information to send you promotional information, you may change your mind at any time by emailing us at info@winespirit.hk
    4. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.